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    FREQUENTLY ASKED QUESTIONS

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    • 01. What are the official working hours of the council office?

      Council offices generally operate from Monday to Friday, 8:00 AM to 4:00 PM, excluding public holidays. For specific services, please consult the respective department.

    • 02. How can I apply for a birth, death, or marriage certificate?

      Applications for civil status documents can be made at the Civil Registry Department. Required documents and applicable fees vary depending on the type of certificate.

    • 03. Where do I go to obtain a building or land development permit?

      Visit the Town Planning or Lands Department to initiate your application. You’ll need site plans, ownership documents, and may be subject to a site inspection.

    • 04. How can I register a business within the council area?

      Business registration is handled by the Licensing and Trade Department. Forms are available at the council or online if the digital platform is active.

    • 05. How do I file a complaint or report a public issue (e.g., bad roads, poor waste disposal)?

      Complaints can be submitted through the Public Complaints Office at the council or via the online feedback form if available.

    • 06. Is the council responsible for waste collection in residential areas?

      Yes, the council manages waste collection through its Sanitation and Environment Department. Pickup schedules and zones vary by area.

    • 07. How can I participate in council meetings or community consultations?

      Notices for public meetings are shared through local announcements and the council website. All residents are encouraged to attend and share their views.

    • 08. What are the steps to request maintenance or repair of public infrastructure (roads, streetlights, etc.)?

      Submit a formal request or complaint at the Infrastructure and Public Works Department, including details and photos if possible.

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